I have always had a passion for helping and developing people. There is no greater buzz that watching someone that I have come into contact with go on to achieve their goals or aspirations ( no matter how big or small)
In the daytime I am a senior management within the Housing Department for a London Authority, this involves delivering strategic aims around:
- Preventing homelessness and eliminating rough sleeping
- Helping households to find accommodation,
- Supporting tenants and landlords to maintain good relationships,
- Providing welfare support to residents in need,
- Ensuring that the Council has applied the law correctly in housing relating matters
- Providing opportunities for young people in the community in particular care leavers
- Delivering excellent customer services
I am actively involved in policy decisions, government funding and regularly deliver speaking events at national conferences, produce national articles in homelessness and have been on the BBC news.
Some highlights below:
- Delivered a million pound saving reorganization, reducing staff by 24%, however, productivity increased by 40%
- Customer Satisfaction 89% ( Govmetrics)
- Delivered record high compliments – 40% of the compliments across the Council came from the services that I oversee.
- Staff satisfaction 91% ( yearly staff survey)
- Delivered a recruitment drive with over 400 applications for 14 posts
- Delivered national article for Shelter on one year in Homelessness
- Delivered an article for Inside Housing on Universal Credit and the private sector
- Delivered a BBC London News interview on Housing in
- Currently involved in a Channel Four documentary on Housing.
- Presentations to the Local Government Association on Homelessness and Prevention
- Introduction of two schemes linking employment to housing
- Speaking at the Local Government Strategic Forum on 12/13th May 2020
- Developed co-location working agreements with key stakeholders such as Shelter, Solace, Department for Works and Pensions & Ministry of Housing Community and Local Government
- Delivered a number of workshops for Shelter, NHAS and other Councils on Housing and Homelessness
- Institute for Leadership and Management Executive Coaching Level 7
- Regularly attend London Councils Housing Needs meetings
- Regularly attend Local Councilor meetings and liaise with the Cabinet member for housing and Children and Families
- Developed a business continuity plan that resulted in 40% of staff being promoted to new roles within the service
- Employed three staff (former care leavers) to promote joined-up community and inter departmental work
- Oversaw apprentices to receive distinctions in academic qualifications
- Delivered the enactment of new legislation (Homelessness Reduction Act 2017
- Managing a budget in excess of four million pounds